TRiCERA established on November 1, 2018 as an online marketplace selling artworks. We bring together the talented artists and art lovers from all over the world. To learn more about TRiCERA, please visit About Us.
No, TRiCERA has not held any exhibitions. However, each artist has a different background, with many of them having their artwork featured in exhibitions. You can check each artist's background on the artist's profile page.
You can find the concept and story on the details section of each artwork’s page.
Most artwork comes without frames. However, there are some cases in which the frame is included. Please check each artwork’s page for more information on frame availability.
Please check the size mentioned on each artwork’s page.
If there is any restoration, the history is listed in the product detail page of each artwork.
This may be possible depending on the artist. Please contact us for more information.
Note: If you put in a special request for your order, you may not qualify for the 2-week free return shipping.
Yes, please contact us and let us know which artwork you would like to see condition report for.
Yes, all of our products are shipped with a certification of authority.
Of course, we would be happy to assist you. Please contact us here.
We offer promotional discounts on occasion.
Credit Cards (EXCLUDING JCB) and PayPal
We do not typically accept bank transfers, however if your purchase exceeds your credit card limit, please let us know and we can work with you to solve this issue.
Air freight cargo insurance is covered by ICCA. This insurance covers various risks, such as lost luggage, or damage during international marine, air and land transportation. This insurance covers purchases of JPY 100,000 or more.
We ship artworks through DHL. To find out more information about shipping and delivery, please read our Terms of Service.
Yes, we offer free shipping for all the artworks on the website.
Yes, any import duties, taxes, or brokerage fees are the sole responsibility of the receiving customer.
We ship worldwide including Asia, North & Central America, Europe Middle East, and Oceania. You can place the order on our website, and we will deliver it to you, whatever country you are in.
We have detailed guidelines for carefully packaging the products. Please contact us for more information on packaging details.
If you have already received a confirmation email, it is not possible to cancel your order as it has already been processed. If you have not received a confirmation email, you are able to cancel the order.
Please check our return policy here.
Please contact us with further information and we can help resolve the issue.
In most cases, there will be NO charge for return shipping. However, if there is damage to the art piece(s) caused by the buyer, the buyer is required to cover shipping costs.
We will start the refund process after we have received the returned item(s). Refunds are issued in the method in which you made your original payment.
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