FAQ

What is TRiCERA?

TRiCERA established on November 1, 2018 as an online marketplace selling artworks. We bring together the talented artists and art lovers from all over the world. To learn more about TRiCERA, please visit About Us.

Has TRiCERA held any exhibitions?

No, TRiCERA has not held any exhibitions. However, each artist has a different background, with many of them having their artwork featured in exhibitions. You can check each artist's background on the artist's profile page.

How can I find out the concept and story behind each art piece?

You can find the concept and story on the details section of each artwork’s page.

Are frames included with the artwork?

Most artwork comes without frames. However, there are some cases in which the frame is included. Please check each artwork’s page for more information on frame availability.

How big would the artwork be after it is framed?

Please check the size mentioned on each artwork’s page.

How can I get the restoration history of each art piece?

If there is any restoration, the history is listed in the product detail page of each artwork.

Is it possible to put in special requests for my order?

This may be possible depending on the artist. Please contact us for more information.
Note: If you put in a special request for your order, you may not qualify for the 2-week free return shipping.

Before making a purchase, could I have the condition report?

Yes, please contact us and let us know which artwork you would like to see condition report for.

Can I get a certification of authority with my purchase?

Yes, all of our products are shipped with a certification of authority.

Could you help me find some artwork?

Of course, we would be happy to assist you. Please contact us here.

Are there any discounts available?

We offer promotional discounts on occasion.

What types of payments are available?

Credit Cards (EXCLUDING JCB) and PayPal

Can I pay via bank transfer?

We do not typically accept bank transfers, however if your purchase exceeds your credit card limit, please let us know and we can work with you to solve this issue.

Is the artwork covered through insurance?

Air freight cargo insurance is covered by ICCA. This insurance covers various risks, such as lost luggage, or damage during international marine, air and land transportation. This insurance covers purchases of JPY 100,000 or more.

Which shipping courier options do you have?

We ship artworks through DHL. To find out more information about shipping and delivery, please read our Terms of Service .

Do you offer free shipping?

Yes, we offer free shipping for all the artworks on the website.

Will I have to pay for the custom clearance fee?

Yes, any import duties, taxes, or brokerage fees are the sole responsibility of the receiving customer.

Where can you ship your products to?

We ship worldwide including Asia, North & Central America, Europe Middle East, and Oceania. You can place the order on our website, and we will deliver it to you, whatever country you are in.

How are the products packaged for shipping?

We have detailed guidelines for carefully packaging the products. Please contact us for more information on packaging details.

Can I cancel my purchase?

If you have already received a confirmation email, it is not possible to cancel your order as it has already been processed. If you have not received a confirmation email, you are able to cancel the order.

What is your return policy?

Please check our return policy here.

The items were damaged when I received the package, what should I do?

Please contact us with further information and we can help resolve the issue.

What is the return shipping fee?

In most cases, there will be NO charge for return shipping. However, if there is damage to the art piece(s) caused by the buyer, the buyer is required to cover shipping costs.

How will my refund be issued back to me?

We will start the refund process after we have received the returned item(s). Refunds are issued in the method in which you made your original payment.

Free global shipping
Secure payment
Selected artists
14days free return